Go to Pasar Road and get those spy pens which can record images and voices. Its a good investment in case you want to fight the banks - they might even make a settlement out of the court and you could win yourself a new bungalow!!!!

Hong Leong Bank...just speechless about you guys. You continue to send reminders like it is all free of charge, called everyday like you owned us and sms us every minutes like we are buddies, soley for payment. But each time when we go to your bank to pay, Cash Deposit machine are always OFF-Line! Is this how you gain more profit by down your cash machine, and let the late charges and finance charges flow on?? Just can't wait to settle my loan with you guys. Only if i have another choice then stuck with you further.

Never trust banking staff verbally. They have many things to do and want you to get off their backs-stress or apathy- by saying things that often they are not clear of. Many do not update themselves nor are properly briefed. They give u any convenient reply so that they can pass the buck. Their mistake is your problem not theirs. Oftentimes, their word later is law to their advantage. Banks suck your blood so that they can announce huge profits annually-millions or billions. Where do all these come from?; through unfair charges and penalties-they enforce banking rules and restrictions , act both as prosecutor and judge. They make tons of money acting as agents of insurance, bill collectors, remisiers and cellphone provider agents-not a single cent is passed back to customers as discounts. They swallow everything. Customers always lose as they use your money to make themselves dirt rich. They give back pittance if they ever do. Meantime, they continue to act as commercial leaches - not for health purposes of course. Bank Negara needs to use its fangs - be proactive! We are at mercy when banks act like big bullies and many still do. Don't just tell us to report, report, report. You should know what is going on by monitoring. Do something to shake them up! Bring justice!

When dealing with banks, there are some formalities that you will need to address without fail.

1. GENERAL VERIFICATION - I you have a question related to your loan accounts and seeking some basic verbal clarification, then upon receipt of the answer, you will have a basic idea what you need to do

2. WRITTEN CLARIFICATION - Upon understanding the basic idea, if you need to pursue a conclusion that you have made, YOU WILL NEED TO PUT IT IN WRITING TO THE BANK, and ask them for formal clarification before undertaking your next step. You must understand that you signed multiple documents in black-and-white and when you seem to make an assumption based on verbal converation, you fail to address this. Thus, get in writing from the appropriate department/bank and its branch before you execute anything that will render being in conflict to the initial agreement. With written clarification, it can easily be brought forward to legal arbitration if the bank fails to acknowledge its writing.

3. Yes, banks are 'official loan sharks' technically. That is what they are there for i.e. to make money out of the consumer. When a client puts in money in savings, they expect higher returns because they feel that the bank is a safe place to put in their savings. A smarter client will probably be spreading the savings between fixed deposit, long-term mutual funds and perhaps even return revenue from insurance-based schemes where they had taken indept understanding of the returns instead of listening to the marketeers. If you fail to pay your monthly installments, then blaming the bank is not the appropriate move. You can write to the bank, formally approach the branch that you took the loan from and inform your predictment. If they officer finds you a good debtor, they will provide you with the apppriate support. If you are a bad debtor, their task is to ensure recovery of the loan is done whilst their is some value left to the asset. If you are having a car loan, then you car depreciates badly, the bank incurs losses towards the loan. If you are having a housing loan, there is still some point where the loan recovery can be made at better stake.

4. PROFITEERING : An unprofitable bank is simply a bank that is not worth being in business as they are at risk of loosing the depositors money, assets and more. For example, if a bank wraps up in Malaysia, the maximum insured amount that probably you may receive in return is RM 50,000 at any one bank. So, if you have more than that amount, it goes 'missing' for good and not refunded at all. Thus, the stakes are high, in reality, between the banker and its clients.

5. LEVEL OF SERVICE : Yes, I truly agree that Malaysian banks have the least service commitment to their clients. If you have an account with RM 250,000 and above as savings, only then the bank officers will be much interested to talk to you. A Priority Service section is rightly available and they will be eyes and ears to you and your requests. Anything lesser, you are just another customer who is putting money in the bank to secure your own interest, payment method and demands that are just alike to another. I will safely say that nearly all banks in Malaysia promotes great customer service commitments but in reality they do not practice what they preach. You will find ignorant bank officers and tellers who do not know banking procedures and tell you the lamest excuse to cover-up their ignorance.

6. IMPROVISING BANKING SYSTEM : That will be a great blessing to our nation and its citizens too. I have sometimes been in touch with Bank Negara Malaysia. Sometimes the officers gets the matters sorted out immediately, sometimes it goes under the carpet that you will be looking for a needle in the haystack. Another day in this wonderous Malaysia where priorities are missed out, lames excuses are the height of statements.

The bankers are robbers........ never trust a bank.....

This how the malaysia bank system work, you will always lose if you deal with the bank because the big brother BNM will always protect them.

the branch service manager which told him that he can proceed with the sale of his property without incurring any penalty since the 'lock-in period' was no longer valid is STUPID.How come he told the customer like that if he is not so sure with that thing.He make the customer suffer and lose RM5,966.55 to the bank? Banyak baguslah you branch service manager...menyusahkan orang sahaja!! The branch manager is responsible to the mistake and should resign !! BNM where are you...what are you doing? do you really happy the bank mistake make the customer suffer? please lah BNM...do something !!

The current trend for banks is that you get it when you default your payments, you get it when you don't service your loan, and now ta-da..., you get IT even when you settle your loan early. What is Bank Negara doing to safe guard the man-in-the-street's interest??

You can be sure, this incident is not isolated. Bank only have one things in mind, you either be with them or against them. Therefore, when you have early termination of loan repayment(usually the lock-in period is 5 years), you can be rest assured you will be penalized. That is why, verbal communication with bank, i do not entertained. I always push for written communication, whenever i deal with bank. Have fun!

well you know what, the bank is always protecting their best interest and not the customers. they are at all times counting the profits no matter how bad their services are. well there should be a time when all this greed needs to be stopped, can the consumer's court do anything regarding this????

Hello...Get your answers in WRITING. Ask the Manager to sign off with what he said earlier otherwise it's a case of "he said what" and "you heard what"